A month after Carnival Cruise Line had to tug the Triumph to port because it was disabled by a fire, there's a problem with another one of its ships — the Dream.
The Dream was in port in St. Maarten when its engineers discovered "during regularly scheduled testing of the ship's emergency diesel generator" that it had become inoperable, Carnival said in a statement Thursday. The Dream did not lose power and its propulsion systems were unaffected, but for several hours Wednesday night the toilets and elevators intermittently stopped working. According to Carnival, toilets were overflowing in a public restroom and a guest requested that a cabin bathroom be cleaned.
"Aside from that there have been no reports of issues on board with overflowing toilets or sewage," the company said. (Passengers on the Triumph reported raw sewage seeping through the carpets and walls.) It is unclear what exactly caused the Dream's toilets and elevators to malfunction.
Unlike the Triumph, the Dream was in port when a problem was detected, and its toilets and elevators were able to be fixed. Even so, the ship will not sail back to Port Canaveral as planned. Carnival said Thursday that "in an abundance of caution, we prefer not to sail with guests on board without an operational back-up emergency generator."
Little wonder after the Triumph incident, which led to lawsuits and a wave of unwanted publicity.
With the Triumph, Carnival was slow to provide details about what happened. With the Dream, the company offered more timely information on its Web site and Twitter feed.
"All guests are being flown via a combination of commercial and private chartered air to either Orlando, which is the closest air gateway to Port Canaveral," Carnival said, "or to their final destination depending on their individual needs."
While waiting for their flights, passengers were told they could leave the ship and tour the port of St. Maarten. And Carnival offered free water taxi service to those who wanted to visit other parts of the island.
The Dream has 1,370 crew members and 4,363 passengers who will receive a refund equivalent to three days of the seven-day voyage, as well as 50 percent off the price of a future cruise. Carnival canceled the Dream's next trip (which would have departed on March 16) and said passengers with reservations on that cruise will receive a refund and 25 percent off a future seven-day cruise. Their nonrefundable transportation expenses will also be reimbursed.
"We are very sorry for this disruption to our guests' vacation plans and extend our sincere apologies," the company said in a statement. "We look forward to welcoming them back on another Carnival cruise."
In the meantime, Carnival took to Twitter to announce a Thursday night "surprise" for the Dream's stranded passengers: a Jon Secada concert.
Anda sedang membaca artikel tentang
In Transit Blog: Another Carnival Gets Stuck, This Time in Port
Dengan url
https://travelwisatawan.blogspot.com/2013/03/in-transit-blog-another-carnival-gets.html
Anda boleh menyebar luaskannya atau mengcopy paste-nya
In Transit Blog: Another Carnival Gets Stuck, This Time in Port
namun jangan lupa untuk meletakkan link
In Transit Blog: Another Carnival Gets Stuck, This Time in Port
sebagai sumbernya
0 komentar:
Posting Komentar